(1)
Téllez Muñoz, G.; Gómez Alvarado, E. A.; Morales Cruz, E. U.; Ramírez Quintanilla, L.; Esparza Zúñiga, E. M. Process Optimization and Its Impact on Customer Satisfaction in an Automotive After-Sales Service Department. Horizonte Académico 2026, 6, 617-637.