TÉLLEZ MUÑOZ, Gabriel; GÓMEZ ALVARADO, Emilio Antonio; MORALES CRUZ, Erick Uriel; RAMÍREZ QUINTANILLA, Lidia; ESPARZA ZÚÑIGA, Estella María. Process Optimization and Its Impact on Customer Satisfaction in an Automotive After-Sales Service Department. Horizonte Académico, [S. l.], v. 6, n. 1, p. 617–637, 2026. DOI: 10.70208/3007.8245.v6.n1.355. Disponível em: https://horizonteacademico.org/index.php/horizonte/article/view/355. Acesso em: 28 ago. 2026.