Téllez Muñoz, Gabriel, Emilio Antonio Gómez Alvarado, Erick Uriel Morales Cruz, Lidia Ramírez Quintanilla, y Estella María Esparza Zúñiga. 2026. «Process Optimization and Its Impact on Customer Satisfaction in an Automotive After-Sales Service Department». Horizonte Académico 6 (1):617-37. https://doi.org/10.70208/3007.8245.v6.n1.355.